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Automating Your Government Experience With Chatbots

Bratton Riley
Mike Switzer/SC Public Radio

These days, when you’re visiting a new website, a chat box will often pop up and ask if you need help.  And you may not even be aware that many times these are automated and are known as chatbots.  Our next guest believes that these chatbots can help make your relationship with local government more efficient and so he started a company to prove it.

Bratton Riley is CEO of Citibot, based in Charleston, SC.

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After almost 20 years, Mike Switzer retired from Wells Fargo Securities in 2001 as Senior Vice President/Investment Officer and Certified Portfolio Manager. In 1999, he and his wife, Maggie, purchased and operated for eight years the Baskin Robbins ice cream store on Forest Drive in Columbia. They grew the store from a bottom-tier operation in the Baskin Robbins franchise system to one in the top 5% nationwide within three years, tripling sales along the way. While operating the ice cream store, Mike and Maggie received patents for a portable ice cream sink and fold-down sneezeguard they invented and in 2002 started Magnolia Carts, an ice cream cart manufacturing company, which they sold in 2013.