Did Your Body Just Say What Your Mouth Said?

By Mike Switzer

Published September 14, 2017 at 4:57 AM EDT

As a business owner, president, CEO, or manager it is your responsibility to know what your employees are saying to your clients. But have you ever thought about how important not only their words are but what their body language is saying as well?

Mike Switzer interviews Gerald Glascock with the Southern Institute of Etiquette and Protocolin Columbia, SC.

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Mike Switzer

After almost 20 years, Mike Switzer retired from Wells Fargo Securities in 2001 as Senior Vice President/Investment Officer and Certified Portfolio Manager. In 1999, he and his wife, Maggie, purchased and operated for eight years the Baskin Robbins ice cream store on Forest Drive in Columbia. They grew the store from a bottom-tier operation in the Baskin Robbins franchise system to one in the top 5% nationwide within three years, tripling sales along the way. While operating the ice cream store, Mike and Maggie received patents for a portable ice cream sink and fold-down sneezeguard they invented and in 2002 started Magnolia Carts, an ice cream cart manufacturing company, which they sold in 2013.

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